What format does my artwork need to be in?
 
We follow the Production Ready Artwork Standards.  The PDF file format, the most universally accepted file
format that is capable of supporting both bitmap and vector artwork, has been selected as the suggested
standard format for submitting electronic artwork.  Still not sure?  Give us a call we can help you!  
866.546.2921

Preferred professional graphics software:
•        Adobe Illustrator CS 2
•        CorelDraw X3

Acceptable professional graphics software:
•        Adobe Illustrator 10 or higher
•        CorelDraw 10 or higher
•        Latest version of Photoshop or Freehand

Unacceptable Formats for Electronic Art

The following formats do not comply with Production Ready Art Standards and if submitted, will incur
cleanup charges. This is not a comprehensive list, rather a list of the most common unacceptable formats:

•        PowerPoint
•        Word
•        Excel
•        Publisher
•        Scans of logo or Letterhead/business cards
•        Page layout files (Quark, PageMaker, InDesign)
•        JPEG
•        GIF
•        WMF
Pantone Colors
Not sure what Pantone Colors are?  Check out our color guide.
 
Use of Trademarks
 
Logos shown on products on our web site appear only to illustrate the products we offer and the variety of
ways in which they can be decorated. The use of logos that are trademarked or copyrighted work of other
companies are never intended to suggest that IMDelivers.com owns the rights to those trademarks.

Additionally, the contents of the www.IMDelivers.com web site are copyrighted materials owned by
IMDelivers.com.
Privacy Policy
 
At IMDelivers.com, we respect and treat your privacy with complete confidentiality. Any information that you
submit to us through our web site or email communications will not be sold or distributed to a third party
for any marketing or business solicitation purposes.
E-Mail Policy
 
We will use your email address solely for the following purposes:
  • Correspondence regarding accurate and timely fulfillment of your order(s)
  • Communicating new promotional ideas, product selections, services and special offers
Promotional Products and Gifts brought to you by Image Marketing
Need Help? Give us a Call! Toll Free 866.546.2921
What is the Ordering Process?

After placing your online order, you will receive an email notification that we have received your order.
 Then, one of our account representatives will review your order and artwork.  He or she will check
the availability of the product, check any potential problems with your artwork, and verify delivery
times.

Once your order is reviewed, you will be emailed an Order Acknowledgement for your approval.  This
will include all of the details of your order.  The Order Acknowledgement will typically be emailed
back within 24 hours.  Please review and email back the Order Acknowledgement within 24 hours
so as not to effect your expected date of shipment.  Late approvals may require expedited shipping
or rush production charges.

Payments must be made once we receive your final Order Acknowledgement, unless special
arrangements have been made.  You can choose to either pay by credit card, check, or money order.
 All funds must clear before your order is placed.

Any questions please give us a call!
Questions? - We are here to help!  Call if you need anything!
Satisfaction Guarantee

At IMDelivers.com we want you to be completely satisfied with your purchase. To ensure we meet
this standard, we offer only premium merchandise. If you are not completely satisfied with your
promotional product purchase we will replace, credit, or refund your order*. Just call 866.546.2921
within 30 days of your purchase's arrival and we will resolve the issue.

If you have any comments, praise, criticism, or a suggestion on how we can better serve you,
please contact us at 866.546.2921 or send us an email:  comments@IMDelivers.com

* Refunds may require merchandise return.

Need help with Industry Terms?

Check out our Glossary of Industry Terms